Troubleshooting

The game does not start

1. Confirm that the device meets the Android and ABI requirements.
2. Verify that the selected game resources match the app release.
3. Temporarily disable all plugins.
4. Restart the device and try again.
5. Check the latest release notes for known device-specific issues.

A server cannot be reached

• Verify the host and port.
• Test another known working server.
• Check whether a VPN, private DNS, firewall, or mobile network is blocking traffic.
• Remember that a server can be offline even when the app is working normally.

Performance is poor

• Reduce graphics quality and frame-rate targets.
• Close memory-heavy background apps.
• Disable HUD-heavy plugins.
• Check the in-game plugin page for slow-callback warnings or a disabled plugin.

A plugin caused errors

Disable the suspected plugin from the launcher or in-game plugin page. If a retained earlier version exists, use Roll back. After an abnormal game shutdown, the recovery dialog can disable the suspected plugin or all plugins from that session.

When reporting a problem, include the app version, device model, Android version, ABI, reproduction steps, and the relevant log excerpt. Remove passwords, tokens, and private server information first.